Laura Lam, COO for the City of Kalamazoo, discusses the National Community Survey (NCS) being sent this month to gather feedback from residents on their experiences with the city. A random sample of 3,000 households will receive invitations to participate by mail, with options to complete the survey online or on paper. The survey will assess community livability, local government services, and policies, helping inform future decisions on city programs and budget priorities.
